Terms and Conditions
1. All the “terms and conditions” of the online store www.lojadosacores.com of the company ANA PAULA CORDEIRO DE SOUSA, UNIPESSOAL LDA, with headquarters in Ladeira de Santa Rita, nº 16, Ponta Delgada, legal person nº 510 420 869, which it is also your registration number at the Commercial Registry Office of Ponta Delgada, with the share capital of €6,000.00, applied to all equipment/producer/services ordered on this site.
2. The customer must carefully read the “terms and conditions” each time he accesses the website.
PRODUCTS AND PRICES
3. The company ANA PAULA CORDEIRO DE SOUSA, UNIPESSOAL LDA offers, through its online store, a wide range of products for sale.
4. The offer for each of the products is limited to the existing stock.
5. The company reserves the right, at any time and without prior notification, to replace or modify the available products, their prices and the conditions presented.
6. If the customer continues to access the website, he will be deemed to have accepted such changes.
7. All prices include VAT at the legal rate in force in the Autonomous Region of the Azores.
8. Prices are always shown in euros.
9. The images shown may not exactly match the product shown. For technical reasons, the colors shown may also differ from the actual colors.
10. In very specific cases, the descriptions may have errors and, therefore, the manufacturer’s description should also be consulted.
11. Products “on order” take, on average, up to two weeks, but there are specific products or products that may take longer, or even longer…, due to the slowness of the artisans and the of the artisans.
12. Prices and specifications are subject to change without notice.
13. The company declines any responsibility for any errors published on the website.
14. The weight of each product does not correspond to the correct value, but to the approximate value.
PRODUCT ORDER
13. Orders on the SITE can be placed 24 hours a day, 7 days a week, except in cases of force majeure.
14. While browsing the SITE, you can add to the shopping cart by clicking on the “buy” / “add” button.
15. When you have finished selecting the products, you can select the option, at the top of the SITE, “x
products” / “Cart”, to make and complete the purchase.
16. In the “postage” field, you can choose to pick up at Ponta Delgada store, located at Aeroporto de Ponta Delgada – São Jõao Paulo II
16.1 We deliver to mainland Portugal, the Azores islands and Madeira islands.
16.2 With pickup at the Ponta Delgada store there is no cost of shipping.
17. Orders will only be accepted with the delivering address in mainland Portugal, Madeira and the
Azores.
18. After filling out your personal data, you also need to confirm your intention to place the ORDER.
19. After confirmation, the ORDER will be processed and cannot be canceled, except for the right of
withdrawal under the terms of points 30 to 33.
20. Your ORDER will not be accepted and the contract is not concluded until you receive, by e-mail, the
final value updated according to available stock and shipping costs, accept the updated values and make
payment within 48 hours after receiving the email.
21. Payment must be made at the time of ORDER confirmation.
22. Accepted payment methods are: PayPal or ATM reference.
PACKAGE DELIVERY
23. ORDER will be delivered by courier (ctt, freight forwarder, ems, or another service).
24. The shipping period can be up to 48 hours on business days, starting from the date of receipt and confirmation of the ORDER payment by our company, unless the product is out of stock, in which an alternative shipping period will be proposed, with exception of personalized products, which may takelonger.
25. If no one is found at the indicated address, the ORDER will stay at the ctt store or at the shipment company facilities of your residential area, for 3 working days. After this deadline, the articles will return to XPTO, and later the customer will be contacted and a new delivery will be scheduled, which will be paid for by the customer.
WARRANTY
26. Items purchased on the SITE have a warranty of two years unless expressly stated otherwise.
27. To benefit from the warranty, the USER must keep the invoice as proof of purchase.
28. THE COMPANY is only a reseller. All products sold by COMPANY are not manufactured by us. The product warranty is given by the respective manufacturer under the terms of the law and the
manufacturer is obliged to give a warranty up to a maximum of 2 years from the date of purchase.
29. If you have difficulties in installing/using any product, start by making sure that you are following all the instructions contained in the manufacturer’s instruction manuals. If the problem persists, contact the manufacturer or our company directly.
Contract termination and returns
30. The USER has the right to cancel the purchase if he does not receive his product within a maximum period of 30 days and the shipping cost is the customer’s responsibility.
31.The USER may freely terminate the contract carried out on the SITE, under the terms of article 10 of Decree-Law no. 24/2014 of February 14, being the USER responsible for the costs of return and shipping. To this end, the User must return his order within a maximum period of 14 days from the date of receipt, to the address Ladeira de Santa Rita, nº 16, Ponta Delgada exercising this right by sending a registered post with acknowledgment of receipt.
32. In case of contractual termination, the customer has a maximum period of 30 days, counting from the date the customer received the order, to return to the company to the address stated in the previous and above requirement, the product (s) ) purchased (s) with all its accessories and the respective packaging (s), in excellent condition, without scratches or marks of use and the instructions manuals, together with the copy of the sales invoice and the document proving the receipt of the order and as explained:
The consumer loses the right to free withdrawal if the previous conditions are not confirmed.
33. After receiving the returned order and all the documents referred to in the previous point, the company will reimburse, preferably by the same payment method if possible, within a maximum period of 14 days, the amounts paid by the customer, without any expenses for this, except return or shipping costs.
34. Consumer disputes
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, the COMPANY provides all the information so that the customer can exercise its right of complaint with an official entity, third party impartial to the process. So, if you were unsatisfied with the purchase of a product or service purchase from our website, or with the solution we presented to resolve a situation, you can access this official website https://ec.europa.eu/consumers/odr and expose your dispute.
35. All electronic messages sent during the access to the online store, including e-mails and messages via an internet browser, will be considered, for the purposes of the applicable law, as contractual declarations.
36. Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between you and the company, who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.37. Suggestions for alternative dispute resolution entities:
Cniacc – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
https://www.cniacc.pt/pt/
Centro de Arbitragem de Conflitos de Consumo de Lisboa
http://www.centroarbitragemlisboa.pt/
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
http://www.triave.pt/
Ciab – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
http://www.ciab.pt/pt/
Cicap – Tribunal Arbitral de Consumo
https://www.cicap.pt/
Final dispositions
38. All electronic messages sent during access to the online store, including e-mails and messages through an internet browser, will be considered, for the purposes of the applicable law, as contractual declarations.
39. A ANA PAULA CORDEIRO DE SOUSA, UNIPESSOAL LDA may send the customer information about new products, promotions or other information of interest to the customers of the online store, if the customer has signed up for the
newsletter.
40. For any comments, or questions, please contact our customer support line at 919256148 or 919016272 or our email: lojadosacores@gmail.com.